1. What is Bike The City
2. Who can use the service
3. How to access the service
4. Conditions for using the service
5. How to use the service
6. Liability for damages
7. Jurisdiction

1. What is Bike The City

The “Bike The City” service offers guided urban and suburban bike tours in the Milan, Verona and Turin cities through itineraries of historical-artistic-cultural interest predetermined according to cycling.

2. Who can use the service

2.1. Access to the service is guaranteed upon presentation of the booking voucher. The user authorized to drive will have to comply with all the identification and qualification formalities required by “Bike The City”. The user undertake not to provide false information and false identities.
2.2. The service is reserved for adults over 18 who can ensure perfect driving in a city context.
2.3. The service is also accessible to minors accompanied by an adult who assumes full responsibility for any damage caused to third parties by the minor or suffered by the minor himself. The person under 14 years old is expressly forced to wear a helmet.
2.4. “Bike The City” reserves the right to refuse service access to people who are not considered capable of driving the vehicle for any reason and, in any case, at its sole discretion.
2.5. Users must wear clothing and footwear suitable for the use and riding of the vehicle.

3. How to access the service

3.1. The service can be booked and purchased on the “” website or through the OTA Online Travel Agency websites.
3.2. The minimum number of participants is 2. If this threshold is not reached, the user can reschedule the tour or get a refund of the costs incurred.
3.3. At the end of the booking, the user will receive a voucher with tour time and meeting point and any other information useful for using the service.
3.4. The tour starts and ends at the meeting point indicated on the voucher.
3.5. The reservation has a cancellation policy of 24 hours from the date and time of departure of the booked tour. The Tour will not be canceled in caseof adverse weather conditions (see point 4.5 below). Therefore, in such situations, no refunds will be granted, nor will there be any change of reservation.

4. Conditions for using the service

4.1. The user must present himself at the meeting point stated in the voucher at least 15 minutes before the indicated time on voucher in order to proceed with the check-in and eventual payment of the tour if only the booking has been made through the website.
4.2. On this occasion, the designated guide will assist users in adjusting the seat, handlebar and tire pressure of the bike. The Guide will inform users of any admissible and small-scale faults due to the ordinary consumption of the vehicle and its accessories and does not constitute a danger for driving.
4.3. The vehicle thus regulated is taken over by the user who recognizes it as mechanically efficient.
4.4. The user is required to promptly notify the Guide of any failure of the vehicle or its accessories.
4.5. The City Bike Tour will not be canceled in case of rain. In light or moderate rain, Bike The City will provide each user with a raincoat. In case of heavy rain, the designated guide will lead users on a walking tour.
4.6. The user is required to observe the utmost care in the use of the vehicle and its accessories.
4.7. The user who took over the vehicle is required to return it together with the accessories in the same conditions.
4.8. Upon returning the vehicle and its accessories, “Bike The City” reserves the right to ascertain any damages and / or malfunctions caused by the user.

5. How to use the service

5.1.1. Each tour is preceded by an introduction on the main rules to be observed by the designated Guide.
5.1.2. The main rules to be observed are the following: cycling in Indian row not side by side, do not cycle parallel to the tram tracks, getting off the bike and accompanying by hand in areas where driving is not allowed or in the case of crossing road intersections demanding or in any case whenever indicated by the guide, switching on the lights supplied when the lighting conditions require it.
5.1.3. The user is required, in any case, to comply with the rules set out in the Rules of Road that he declares to know. “Bike The City” declines all responsibility in the case of improper use of the vehicle by user.
5.1.4. In particular, with regard to tours organized in suburban routes, there is an obligation to wear the reflective jacket provided by “Bike the City” from 30 minutes after sunset to 30 minutes before sunrise and in the tunnel, as per RoR . “Bike the City” does not a ssume any responsibility for any penalties imposed on users defaulting this obligation.
5.1.5. The user is also required to observe the rules of common sense and diligence using and riding the vehicle.
5.1.6. The designated guide has the right to request the removal of the person who does not respect the aforementioned rules and / or who endangers his own safety or that of other users.
5.1.7. The tour includes a specified number of stops. Except for exceptions agreed with the designated Guide and with the consent of all participants, access to places of interest is not foreseen, in any case, the payment of any entrance tickets, unless expressly stated, is not included in the purchase price of the tour and, therefore, will be borne by users.
5.1.8. There will be a break of about 15 minutes which can be used for a quick snack at the expense of the user or as a rest break. During the break, the intake of alcoholic beverages is strictly prohibited. The custody of the vehicles during the parking period is carried out by the designated Guide.
5.1.9. The departure from the group, strictly on foot, is allowed only during the scheduled stop. It is strictly forbidden to leave the group for any reason at times other than the scheduled stop.
5.2.1. In general, it is forbidden, except for reasons of force majeure, to abandon the tour before its conclusion. The user is therefore required to complete the tour even if the tour continues for up to 15 minutes longer than the estimated time.
5.2.2. During the tour, photographs could be taken for information, dissemination and promotional purposes. The consent of the subject immortalized for the dissemination, publication or disclosure of the aforementioned material is issued with the signing of a separate release form. It is understood that the photographic material that compromises the dignity or dignity of the persons concerned will not be processed and will be immediately canceled. Dissemination, publication or disclosure may take place:
– on the “Bike The City” websites;
– on the social channels of “Bike The City”;
– on printed paper and / or on any other means of diffusion / publication, even atypical.

6. Liability for damages

6.1. During the guided tour, the user is responsible for any event or damage caused to himself, to third parties and to things, resulting from the use of the vehicle or accessories.
6.2. In case of damage caused by the user to vehicle or accessories (excluding punctures) not attributable to normal use of the same, “Bike the City” will reserve the right to proceed with the quantification and request a refund.
6.3. In case of theft, unreturned or irreparable damage of the vehicle, the user must compensate the damage on the basis of the list prices of the vehicle or of the components.
6.4 Bike The City is not responsible for damage to users’ goods or loss and / theft of goods suffered by users during the tour.

7. Jurisdiction

7.1 For disputes deriving from these General Conditions, Italian laws will apply.
7.2. The place of jurisdiction will be Milan.



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